As a property manager, it is up to you to make sure everything is running smoothly in the apartment complex and to ensure that problems are dealt with in a timely manner. This means keeping an open line of communications with all the residents in the complex. While you may have some tenants who have no problem complaining and who will fill you in on everything that is wrong with their apartment and the complex, you will also probably have ones that don't like to come to you about anything. Not staying on top of problems in the community can lead to bad situations where the entire feel of the community can actually worsen. Follow the tips below to help create a better living environment for all by promoting good communications between you and all your tenants.
Hold community potlucks
One of the best ways you can go about getting your tenants to feel good about coming to you is to put yourself out there and let them see you as a person, rather than simply an authority figure. While it is important for you to not be too friendly with them, so some don't try to take advantage of your kindness, you also want to appear approachable. Have a potluck or barbecue a couple of times a year that is held in a common area and make sure all the residents are invited and given proper notice. Mingle with them and ask them if there are any problems in the complex. Bring a notepad and pen to the potluck with you, so you can take notes for later reference.
Have more available hours
If you find that you come in to a lot of messages on the voicemail from tenants who have tried to get a hold of you, then you may want to think about expanding the hours you are available. A lot of the population tends to work what is called "banker's hours" and these are 9 am to 5 pm. Many property management companies find that it is beneficial to expand hours to later in the evening, or to include Saturdays, which makes you even more available to the regular working community who resides in the complex.
Walk the complex each day
You can find out a lot of information about your complex by walking around each day and simply saying hello to all the residents you pass by on your walk. Being seen out and about around the complex gives the impression that you are more involved, open and available. These are things that help tenants to feel secure with confiding in you.